The following text message templates are used by top 🥟 Business Owners to communicate each step of the way with their customers.
Many Business Owners keep these templates in the “Notes” section of their phone, for easy copy and pasting on the go.
When a client first connects to your app, send them a welcome text. 📱
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"Hello [customer name] 👋
Welcome to dumpling!
I wanted to take a moment to thank you for your interest in my small business. I can’t wait to start shopping for you! If you have any questions or need my assistance in placing an order, please reach out at any time. I look forward to providing you with excellent service!
Click the link below for a short tutorial of how to use the dumpling app which you may find helpful.
Hope to see you soon!
- [Your Name] 😊
https://www.youtube.com/watch?v=hMNe-4Fiyco
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Follow up texts (about a week after initial contact). 📱
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Hello [Customer Name]!
I just wanted to take a moment and see if you had any questions about my personal shopping services or the dumpling app since your initial download?
Feel free to contact me via phone, text, or email 📱 with any inquiries. If not, I hope to fulfill your next order soon!
-[Your Name]
[Your Email Address]
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When a client places an order 📬
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Hello [Customer name] 👋
Your [Store Name] order scheduled for [Delivery Date/Time] has been received, thank you🎉
You can still add, update, or remove items by navigating back to your dumpling app and selecting the open order.
I will notify you once I begin to shop but, do not hesitate to contact me directly with any questions.
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When you get to the store. 🏬
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I have arrived at [insert store name] 🏬 and will begin to shop your order. Please contact me if you’d like to make any last-minute add-ons.
If any of your requested items are unavailable, I will message you promptly for replacement options.
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When you are done shopping their order. 🛒✔️
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Shopping is complete ✅ I am on the way to check out 🛒.
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When you are on the way to their home with an ETA.🚗💭⏱
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My expected arrival to [Delivery Address] is in approximately [#] minutes ⏱.
Please let me know if you have any specific delivery instructions. See you soon!
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Finally, thank them for their business when you complete the order.🧾🤝🙌🏽😁
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It was my pleasure to shop and deliver your [Store Name] order today. Thank you for using [insert business name], I appreciate your business and support 🤝!
Feel free to contact me with any questions and hope to see you again soon!
-[Your Name]
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