When it comes to setting your services apart from competitors, one aspect to capitalize on, is the ability to communicate directly with your customers. 

Don’t be afraid to reach out when a customer downloads your app to say thank you and again a week later if they still haven't placed an order.

Consider using the proven text message templates below to communicate with your customers.

When a client first connects to your app, send them a welcome text. 📱

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"Hello [customer name] 👋 

Welcome to dumpling!

I wanted to take a moment to thank you for your interest in my small business. I can’t wait to start shopping for you! If you have any questions or need my assistance in placing an order, please reach out at any time. I look forward to providing you with excellent service!

Click the link below for a short tutorial of how to use the dumpling app which you may find helpful.

Hope to see you soon!

- [Your Name] 😊


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After 5-7 days if you have not heard back from your client, consider sending a follow-up text.

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Hello [Customer Name]! 

I just wanted to take a moment and see if you had any questions about my personal shopping services or the dumpling app since your initial download?

Feel free to contact me via phone, text, or email 📱 with any inquiries. If not, I hope to fulfill your next order soon!

-[Your Name]

[Your Email Address]

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Remember, your ability to communicate with customers, customize your services, and promote your business is what gives you the unique ability to grow!  

Our top 🥟 Business Owners are persistent and are not afraid to over-communicate to their clients. Many actually find that their clients are highly appreciative of how attentive they are to their requests.

Click the following link for more text message templates, used by our top business owners to communicate with their customers each step of the way.


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