While fraudulent activity is rare on the dumpling platform, it does happen from time to time, and we want to give you the tools to help identify possible fraud.
Common things to look for:
1st-time customers that you don't know AND
Big-ticket items (gift cards, electronics, mattresses, non-grocery items, grocery items that can be resold like energy/sports drinks, individually bagged snacks, etc.)
Large tip percentages. (We all love getting 25 and 30% tips but If they are combined with huge orders from people you don't know - it may be too good to be true)
What to do if something seems fishy 🐟:
Call us and ask, getting a 2nd opinion is always a good idea!
For first-time customers, even if the order doesn't seem fishy - complete/close the order before delivering the groceries. This will at least ensure their card has enough funds to close the order.
If something seems weird or off - one easy thing to do is to simply decline the order. Make up any reason you want (your schedule is already full, you're sick, etc) and simply cancel. No penalties for declining orders here - so nothing to worry about on that front :). If you do this, please notify us so that we can be on the lookout for the same customer placing a similar order with a different shopper.
Ask for a photo ID. We may also do this to confirm the person ordering the groceries is the same person on the credit card.
What do we do to help protect from these types of orders:
Require additional information when entering a new credit card.
Restricting the use of pre-paid debit cards as these are commonly used with fraudulent orders.