Many Business Owners keep templates like these in the “Notes” section of their phone for easy copying and pasting on the go.
When a client first connects to you, send them a welcome text. 📱
----------Copy Text Below-----------
"Hello [customer name] 👋
Welcome to [business name]!
I wanted to take a moment to thank you for your interest in my small business. I can’t wait to start shopping for you! If you have any questions or need my assistance in placing an order, please reach out at any time. I look forward to providing you with excellent service!
Hope to see you soon!
- [Your Name] 😊
Follow-up texts (about a week after initial contact). 📱
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Hello [Customer Name]!
I just wanted to take a moment and see if you had any questions about my personal shopping services.
Feel free to contact me via phone, text, or email with any inquiries. If not, I hope to fulfill your next order soon!
-[Your Name]
[Your Email Address]
When a client places an order 📬
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Hello [Customer name] 👋
Your [Store Name] order scheduled for [Delivery Date/Time] has been received, thank you🎉
I will notify you once I begin to shop. Do not hesitate to contact me directly with any questions.
When you get to the store. 🏬
----------Copy Text Below-----------
I have arrived at [insert store name] to begin shopping for your order. Please contact me if you’d like to make any last-minute add-ons.
If any of your requested items are unavailable, I will message you promptly for replacement options.
When you are done shopping their order. 🛒✔️
----------Copy Text Below-----------
Shopping is complete ✅ I am on the way to check out 🛒.
When you are on the way to their home with an ETA.🚗💭⏱
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My expected arrival at [Delivery Address] is in approximately [#] minutes ⏱.
Please let me know if you have any specific delivery instructions. See you soon!
Finally, thank them for their business when you complete the order.🧾🤝🙌🏽😁
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It was my pleasure to shop and deliver your [Store Name] order today. Thank you for using [insert business name]. I appreciate your business and support 🤝!
Feel free to contact me with any questions, and hope to see you again soon!
-[Your Name]
For Porch drop-off notifications
----------Copy Text Below-----------
Hi, CUSTOMER NAME.
This is YOUR NAME, with BUSINESS NAME. I am heading out to shop for your order now. Per your request, I will drop your groceries off on your doorstep and will send you a text message upon delivery. If you would prefer that I give you a phone call upon delivery, please let me know. Thank you again for supporting a local business by choosing BUSINESS NAME for grocery delivery.
-[YOUR NAME]
For Customer referral requests:
----------Copy Text Below-----------
Hi, CUSTOMER NAME.
I really appreciate the review you left for me! Personal referrals are the number one way my business grows. If you have any family, friends, or neighbors who may be interested in my service, I would be thrilled if you would share your experience with them. Here are a few places to consider sharing: with family & friends via a Facebook post, in a local Facebook group, via text message or email, or on Nextdoor. Here is a link to my personal webpage, where folks can connect directly with me: WEBPAGE LINK.
(OPTIONAL-If you shoot me a screenshot of where you shared a referral, I would love to give you $X off your next order. )
Thank you again for supporting a local small business!
-[YOUR NAME]