When your business has grown enough to hire contractors, employees, or team members, the platform you use must accommodate that growth! With the Tycoon Plan on Dumpling Pay, you get the tools you need to manage your team. Read below for our most frequently asked questions regarding Tycoon!
What are the benefits of the Tycoon Plan?
Tycoon gets the same benefits as the Side Hustle and Main Gig plans, plus:
The ability to invite a team of shoppers
Role-based permissions for your team
Assign orders to teammates
Set specific stores per client
See when a team member has started shopping
How do I add a team member?
In the owner app, tap on the menu, then tap on "Team." From there, tap "+ Add Team Member." This is also where you'll see and manage your team members after they've been added.
Enter your team member's name, then tap "Add Team Member." On the next page, you'll get a link to share with your Team Member to complete the signup process.
After your team member clicks the invitation link and completes signup, they can install the Dumpling Team Web App when they visit team.dumpling.us.
Your team member can tap on the menu to view their orders, edit their profile, view their Boss Card, or reach out to support.
How do I manage a team member?
To manage a team member, tap on the menu in the Owner App, then tap on "Team." From there, tap on the team member you want to manage. You'll see your team member's contact information at the top, followed by their status. You can deactivate a team member at any time by tapping "Deactivate." This will prevent them from logging in to the Team App and deactivate their Boss Card.
To change your team member's permissions, tap the button next to the permission you would like to grant or revoke.
If you have a new team member, you'll see the option to create a virtual card for them.
Tap "Create Virtual Card" to issue a card for your team member to shop with. You can deactivate and reactivate their card if necessary in the same spot after the card is created.
Is deactivating a team member or their card permanent?
No. You can reactivate a team member or their card in the team member management section of the Owner App. This is a great option for managing seasonal team members.
How do I assign an order?
One of the great benefits of Tycoon on Dumpling Pay is the ability to assign orders to team members!
To assign an order to one or more of your team members, tap on the order. Under the store information, you'll see a section for assigned team members.
Tap on "Assign" and select the team members you want to have assigned to the order, then tap "Save."
You should then see the team member(s) assigned to that order. You can change it at any time by following the same process and unselecting the team member you want removed from the order.
How do I see when a team member has started shopping?
If a team member has started shopping, you'll see a notice on the open order when you view it.
