The following text message templates are used by top πŸ₯Ÿ Business Owners to communicate each step of the way with their customers.

Many Business Owners keep these templates in the β€œNotes” section of their phone, for easy copy and pasting on the go.

When a client first connects to your app, send them a welcome text. πŸ“±

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"Hello [customer name] πŸ‘‹Β 

Welcome to dumpling!

I wanted to take a moment to thank you for your interest in my small business. I can’t wait to start shopping for you! If you have any questions or need my assistance in placing an order, please reach out at any time. I look forward to providing you with excellent service!

Click the link below for a short tutorial of how to use the dumpling app which you may find helpful.

Hope to see you soon!

- [Your Name] 😊

https://shop.dumpling.us/img/video/shop-profile-video.mp4

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Follow up texts (about a week after initial contact). πŸ“±

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Hello [Customer Name]!Β 

I just wanted to take a moment and see if you had any questions about my personal shopping services or the dumpling app since your initial download?

Feel free to contact me via phone, text, or email πŸ“± with any inquiries. If not, I hope to fulfill your next order soon!

-[Your Name]

[Your Email Address]

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When a client places an order πŸ“¬

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Hello [Customer name] πŸ‘‹Β 

Your [Store Name] order scheduled for [Delivery Date/Time] has been received, thank youπŸŽ‰Β 

You can still add, update, or remove items by navigating back to your dumpling app and selecting the open order.

I will notify you once I begin to shop but, do not hesitate to contact me directly with any questions.

Β ----------Copy Text Above-----------

When you get to the store. 🏬

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I have arrived at [insert store name] 🏬 and will begin to shop your order. Please contact me if you’d like to make any last-minute add-ons.Β 

If any of your requested items are unavailable, I will message you promptly for replacement options.

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When you are done shopping their order. πŸ›’βœ”οΈ

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Shopping is complete βœ… Β I am on the way to check out πŸ›’.

Β ----------Copy Text Above-----------

When you are on the way to their home with an ETA.πŸš—πŸ’­β±

Β ----------Copy Text Below-----------

My expected arrival to [Delivery Address] is in approximately [#] minutes ⏱. 

Please let me know if you have any specific delivery instructions. See you soon!

Β ----------Copy Text Above-----------

Finally, thank them for their business when you complete the order.πŸ§ΎπŸ€πŸ™ŒπŸ½πŸ˜

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It was my pleasure to shop and deliver your [Store Name] order today. Thank you for using [insert business name], I appreciate your business and support 🀝!

Feel free to contact me with any questions and hope to see you again soon!

-[Your Name]

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For Porch drop off notifications

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Hi, CUSTOMER NAME.

This is YOUR NAME, with BUSINESS NAME. I am heading out to shop your order now. Based on best practices recommended by public health professionals, I will drop your groceries off on your doorstep and will send you a text message upon delivery. If you would prefer that I give you a phone call upon delivery, please let me know. Thank you again for supporting a local business, by choosing BUSINESS NAME for grocery delivery.

-[YOUR NAME]

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For Customer referral requests:

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Hi, CUSTOMER NAME.

I really appreciate the review you left for me! Personal referrals are the number one way my business grows. If you have any family, friends, or neighbors who may be interested in my service, I would be thrilled if you would share your experience with them. Here are a few places to consider sharing: with family & friends via a Facebook post, in a local Facebook group, via text message or email, or on Nextdoor. Here is a link to my personal webpage, where folks can connect directly with me: WEBPAGE LINK.

(OPTIONAL-If you shoot me a screenshot of where you shared a referral, I would love to give you $X off your next order. )

Thank you again for supporting a local small business!

-[YOUR NAME]

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