While fraudulent activity on the Dumpling platform is rare, it does happen from time to time, and we want to give you the tools to help identify possible fraud.
🚩 Identify Red Flags
Most fraudulent orders have a few things in common. When accepting orders, be sure to look for these most common red flags:
🚩 1st-time customers whom you don't know well, or new customers who are placing multiple orders in a short period of time.
🚩 1st-time customers who ask to communicate on phone numbers different than what is listed on their account.
🚩 Big-ticket items (gift cards, electronics, mattresses, non-grocery items, grocery items that can be resold like energy/sports drinks, individually bagged snacks, etc.)
🚩 Large tip percentages (We all love getting 25 and 30% tips, but if they are combined with huge orders from people you don't know, it may be too good to be true.)
🐟 If Something Seems Fishy
So, you've noticed something fishy about your order. What should you do? Follow the steps below to help prevent fraud.
Write into Support to ask about the customer's account and credit card details. Getting a second opinion is always a good idea!
For first-time customers, even if the order doesn't seem fishy, complete the order before delivery. This will at least ensure their card has enough funds to close the order.
If something seems weird or off, one easy thing to do is simply decline the order. Make up any reason you want and cancel.
Dumpling & Prevention
What are some ways Dumpling helps prevent fraud?
Prepaid debit card use is restricted because these are commonly used with fraudulent orders.
We provide fraud protection for orders that comply with our terms of service.
Dumpling keeps our Business Owners informed about new fraud attempts.
Reminder: Members of the Dumpling team will NEVER ask for your login code. If a team member needs to call you, we will reach out to you through the app first.