At Dumpling we provide many ways for you to get the support you need when you need it. In this article, we will go over the different ways you can get in contact with us and where to go for the right information.
The Support Inbox offers help for Technical/App Support, Assistance with an order, and Billing & Subscriptions.
You can contact Support through the Message Center in your Boss app and click on any of the above selections. This inbox is typically answered during business hours (9 am-5 pm PST) Monday through Friday, in the order that the messages were received.
SOS support is there to help with in-store emergencies such as the Boss card not working at checkout, can’t charge the client, charged order by mistake, or requesting funds for a large order. When writing into SOS, make sure to give us as much information as possible about the issue you are having.
SOS is open 7 days a week (we do close on Christmas Day)
Monday - Friday 5AM to 7PM PST
Saturday 7AM to 7PM PST
Sunday 7AM to 3PM PST
Dumpling Help Center:
The Dumpling Help Center has many tips and frequently discussed topics and is available for free to our business owners 24/7. The Onboarding Section (found here) is perfect for setting up your account and learning how both of our apps work. The Marketing Resources Section (found here) contains resources that are helpful for marketing your business. It covers how to start talking about your business, communicating with clients, and much more!
Our Guidebook has great features on successful business owners who work in many different ways as well as tips, and tools to help you start, run, and grow your own business.