How Funding Works
In the shopping list of your active order, you will see the amount of funding that is currently available for your next transaction. To see more information, tap the credit card symbol in the upper right corner.
There are a couple of ways that we show you what your current funding status is. Let’s take a closer look at two of the most common scenarios:
Scenario #1- Let’s say you have an order for an estimated $200 and $275 in available funds is showing on your screen. Once you make the $200 transaction, you will see this total change to $75. This is the remaining amount of funds available on your card. You don’t need to write in for more funds unless you have to make an additional purchase that will be over $75.
Scenario #2- You have an order for an estimated $375 and your card is funded for $275. We notify you here, to give you a chance to reach out to us before you get to the register.
Can't Charge Client
Occasionally, the client's card cannot be processed when you attempt to close the order. By following the tips below, we can work together to get this resolved! A pop-up message will appear on your screen with more information about why the order couldn’t be processed. Do not attempt to re-run the card at this time. Follow the instructions in the pop-up message. If the client has attempted to fix the problem but the issue still persists after the second attempt, please reach out to Dumpling for help.
When looking at the pop-up message, keep in mind:
They are accurate, don’t disregard it!
Be sure to speak to the client.
If you can’t reach the client or the client can’t pay, do NOT deliver the order and reach out to Dumpling.
Contact the client to add a new payment card. First, have them open their Dumpling app & click on the menu in the upper left corner.
From there they will select the ‘Payments’ option, which will open the ‘Payment Methods’ menu. The client should delete their old card by selecting it & tapping remove.
Next, select ‘Add’ in the upper right corner. In the new screen, the client will enter the new payment method.
If you disregard the pop-up message instructions and attempt to rerun the client's card, there are a number of complications that can occur:
The bank may block the client's card
The bank may cancel the client's card
Our credit card processor may block the client's card
These issues may affect your ability to close the order, which can delay or prevent payment to the Business Owner and/or Dumpling.
Potential Fraud
Fraudulent orders rarely occur but they can happen. Here’s a reminder of what to look for and how to handle them.
Some of the red flags to look for are:
Electronics such as headphones and Apple devices.
Large quantities of non-perishable and re-sellable items.
New clients with large orders
Unusually large tips
For more in-depth information about Fraud, be sure to check out the Fraud Analysis and Protection article in the help center.
If you suspect an order might be fraudulent or something just ‘feels off’, reach out to us before you head to the store and we can take a closer look at the order. If you have already shopped for the order, do not deliver until you have discussed it with us.
Remember, reaching out to us before you shop or deliver the order helps us ensure that you and other business owners are protected from fraud. Never ignore the red flags, reach out and be safe!
When to Use General Support
General support is available through the message center. Here are a few examples of when it's best to use general support
From time to time, we may offer client coupons. If you need help with coupons, write in before shopping for the order and give our team the opportunity to assist you.
Subscription questions such as payment declines.
Any other non-urgent account questions are also best handled through general support.
Be sure to start a new message for each new question. This way we can make sure that your questions are answered promptly.
Summary
Dumpling takes your business very seriously. Our team prides itself on providing quick, efficient, and easily accessible in-house support to all business owners on the Dumpling platform. We hope these tips provide you with the help you need when you need it the most.